Privacy Policy

01Introduction

Markzen Nifty Minds ("Markzen", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit www.markzen.in (the "Website"), submit an enquiry, or use our services.

This policy is published in accordance with the Information Technology Act, 2000, the rules made under it, the Digital Personal Data Protection Act, 2023, and applicable SEBI regulations. By using the Website or submitting your details, you agree to the practices described here. Please also read our Terms & Conditions.

02Information We Collect

a) Information you provide

• Enquiry form: name, email address, phone number, preferred investment type and investment amount range.
• Onboarding & KYC (for paying clients): PAN, address proof, date of birth, and other documents required by SEBI.
• Risk profiling: income range, investment experience, financial goals and risk appetite.
• Payment details: transaction references and invoices. Card or bank credentials are processed by our payment partners and are not stored by us.
• Communications: messages, emails, call recordings (with notice) and feedback you share with us.

b) Information collected automatically

• Device and browser type, IP address, pages visited, time spent and referring website, collected through cookies and similar technologies.

03How We Use Your Data

• To respond to your enquiry and arrange a consultation.
• To complete KYC, risk profiling and suitability assessment as required by SEBI.
• To deliver research, recommendations and service updates.
• To issue invoices and process payments and refunds.
• To handle complaints and grievances.
• To comply with legal, regulatory and audit obligations.
• To improve our Website and services using aggregated, anonymised analytics.

04Consent & Communication

By submitting the enquiry form and ticking the consent box, you authorise us to contact you via phone call, SMS, WhatsApp or email regarding your enquiry and our services, even if your number is registered on the National Do Not Call (DND) registry.

You may withdraw your consent at any time by emailing privacy@markzen.in or replying "STOP" to our messages. Withdrawal will not affect processing already carried out, or data we must retain under law.

05Sharing of Information

We do not sell, rent or trade your personal data. We share it only in the following cases:

• Service providers: trusted partners such as KYC registration agencies, payment gateways, email/SMS providers, CRM and hosting services, who process data on our behalf under confidentiality obligations.
• Regulators & authorities: SEBI, BSE (BASL), law enforcement or courts, where required by law or regulation.
• Professional advisers: auditors and legal advisers, under confidentiality.
• With your consent: in any other case where you have explicitly agreed.

06Data Retention

We keep your personal data only as long as needed for the purposes described in this policy. Client records, KYC documents and communications are retained for the period prescribed under SEBI regulations and other applicable laws (generally at least five years), after which they are securely deleted or anonymised. Enquiry details from people who do not become clients are deleted within [XX] months unless you ask us to keep you informed.

07Data Security

We use reasonable security practices, including encrypted (HTTPS) connections, access controls, restricted staff access and secure storage, to protect your data from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the relevant authorities of any personal data breach as required by law.

08Cookies & Analytics

We use cookies to keep the Website working, remember your preferences and understand how visitors use our pages (for example, through analytics tools). We may also use advertising cookies to measure the performance of our campaigns. You can block or delete cookies through your browser settings; some parts of the Website may not work properly without them.

09Your Rights

Subject to applicable law and our regulatory record-keeping duties, you have the right to:

• Access a summary of the personal data we hold about you.
• Correct inaccurate or incomplete data and update outdated data.
• Request erasure of data that is no longer needed.
• Withdraw consent for marketing communications.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with our Grievance Officer and, if unresolved, with the Data Protection Board of India.

To exercise these rights, email privacy@markzen.in. We may need to verify your identity before acting on a request.

10Children's Privacy

Our services are meant only for individuals aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has shared their data with us, please contact us and we will delete it.

11Third-party Links

Our Website may contain links to external websites such as SEBI, SCORES or exchange websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

12Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Where changes are significant, we will notify clients by email.

13Grievance Officer

For any questions, concerns or complaints about this policy or how your data is handled, please contact our Grievance Officer: